customer service rahhhhhhhhh

11 Nov 2008

Just thought when was the last time you had good customer service that really caught you unawares,when things go wrong do you go back to the shop ready for fight to get what you want? personally i get good service from Waitrose and John Lewis,but talktalk get back up,there started the ball rolling. started this thread as Oliviak mentioned not to get her started on customer service so feel i am doing my bit to help her get it out of her system or it will eat her up lol, feed back much appreciated as in these hard times its good to deal with companies that look after you,and with us going out to buy xmas pressies that tend to go wrong who can you trust not to let you down. Kind regards Neil....... the Bays xxxxxxxx

12 Nov 2008

OK.. I don't work in retail (anymore!) but I still work in customer services for a very large company. Believe me, when I dont work I'm a customer too so I know how everyone feels! But at the same time, now being on the other end I can see its not always easy for the poor cust service agent trying to help. There are good and bad in every company, sadly sometimes the bad outnumbers the good and it clouds your judgment of a company or shop. BUT.. there are also good and bad customers!! Some customers just want us to do the right thing, however jeeezzzz... some customers... even if we gave them everything for free they would still ask for the moon and stars. So please bear that in mind that when you ask for something, its not just cos you feel like taking the piss cos agents and shop assistants do get wise and it can be very hard to tell the genuine complaints etc from the oscar-winning attempts. Another thing is that people are always quick to complain but never as quick to let companies know when they've done good.. so how do we keep a check on things? I personally always do what I can.. my manager doesn't always like it.. but it stands me in good stead to do a job on here too pmsl :evil2: (ok, working head now back off shoulders lol)